How to apply for a refund at dotCanada (money back guarantee)
Here are the steps to apply for a refund at dotCanada.com:
Contact Customer Support The first step is to contact dotCanada's customer support team. You can reach them via:
• Email: support@dotcanada.com
• Live chat on their website
Provide Order Details When you get in touch with customer support, be ready to provide the following details about your order:
• Order number
• Date of purchase
• Product/service purchased
• Reason for requesting a refund
Follow Refund Policy (https://www.dotcanada.com/guarantees) dotCanada has a refund policy that outlines the conditions under which refunds are issued. The key points are:
• Most products are eligible for a full refund within 30 days of purchase
• For domain registration, once the domain name is fully registered, the registration fee is not refundable. You may however use the domain with another hosting package.
• Refunds are processed back to the original payment method.
Allow Processing Time Once dotCanada receives your return or approves your refund request, they aim to process refunds within:
• 3-5 business days for payments made by credit/debit card
• 5-10 business days for other payment methods
Be patient, as refunds can take 1-2 billing cycles to appear, depending on your bank.
By following these steps closely, you can ensure your refund request is processed smoothly by the dotCanada team.
Contact Customer Support The first step is to contact dotCanada's customer support team. You can reach them via:
• Email: support@dotcanada.com
• Live chat on their website
Provide Order Details When you get in touch with customer support, be ready to provide the following details about your order:
• Order number
• Date of purchase
• Product/service purchased
• Reason for requesting a refund
Follow Refund Policy (https://www.dotcanada.com/guarantees) dotCanada has a refund policy that outlines the conditions under which refunds are issued. The key points are:
• Most products are eligible for a full refund within 30 days of purchase
• For domain registration, once the domain name is fully registered, the registration fee is not refundable. You may however use the domain with another hosting package.
• Refunds are processed back to the original payment method.
Allow Processing Time Once dotCanada receives your return or approves your refund request, they aim to process refunds within:
• 3-5 business days for payments made by credit/debit card
• 5-10 business days for other payment methods
Be patient, as refunds can take 1-2 billing cycles to appear, depending on your bank.
By following these steps closely, you can ensure your refund request is processed smoothly by the dotCanada team.
Updated on: 08/05/2024
Thank you!