How to apply for a refund at dotCanada (money back guarantee)

Here are the steps to apply for a refund at dotCanada.com:

1. Contact Customer Support The first step is to contact dotCanada's customer support team. You can reach them via:
   • Email: support@dotcanada.com
   • Live chat on their website
2. Provide Order Details When you get in touch with customer support, be ready to provide the following details about your order:
   • Order number
   • Date of purchase
   • Product/service purchased
   • Reason for requesting a refund
3. Follow Refund Policy (https://www.dotcanada.com/guarantees) dotCanada has a refund policy that outlines the conditions under which refunds are issued. The key points are:
   • Most products are eligible for a full refund within 30 days of purchase
   • For domain registration, once the domain name is fully registered, the registration fee is not refundable. You may however use the domain with another hosting package.
   • Refunds are processed back to the original payment method.
4. Allow Processing Time Once dotCanada receives your return or approves your refund request, they aim to process refunds within:
   • 3-5 business days for payments made by credit/debit card
   • 5-10 business days for other payment methods
   Be patient, as refunds can take 1-2 billing cycles to appear, depending on your bank.
   By following these steps closely, you can ensure your refund request is processed smoothly by the dotCanada team.
   

Updated on: 08/05/2024