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How to apply for a refund at dotCanada (money back guarantee)

Here are the steps to apply for a refund at dotCanada.com:

  1. Contact Customer Support The first step is to contact dotCanada's customer support team. You can reach them via:

• Email: support@dotcanada.com

• Live chat on their website

  1. Provide Order Details When you get in touch with customer support, be ready to provide the following details about your order:

• Order number

• Date of purchase

• Product/service purchased

• Reason for requesting a refund

  1. Follow Refund Policy (https://www.dotcanada.com/guarantees) dotCanada has a refund policy that outlines the conditions under which refunds are issued. The key points are:

• Most products are eligible for a full refund within 30 days of purchase

• For domain registration, once the domain name is fully registered, the registration fee is not refundable. You may however use the domain with another hosting package.

• Refunds are processed back to the original payment method.

  1. Allow Processing Time Once dotCanada receives your return or approves your refund request, they aim to process refunds within:

• 3-5 business days for payments made by credit/debit card

• 5-10 business days for other payment methods

Be patient, as refunds can take 1-2 billing cycles to appear, depending on your bank.

By following these steps closely, you can ensure your refund request is processed smoothly by the dotCanada team.


Updated on: 08/05/2024

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