Articles on: Getting Started

How to apply for a refund at dotCanada (money back guarantee)

Here are the steps to apply for a refund at
Contact Customer Support The first step is to contact dotCanada's customer support team. You can reach them via:
• Email:
• Live chat on their website
Provide Order Details When you get in touch with customer support, be ready to provide the following details about your order:
• Order number
• Date of purchase
• Product/service purchased
• Reason for requesting a refund
Follow Refund Policy ( dotCanada has a refund policy that outlines the conditions under which refunds are issued. The key points are:
• Most products are eligible for a full refund within 30 days of purchase
• For domain registration, once the domain name is fully registered, the registration fee is not refundable. You may however use the domain with another hosting package.
• Refunds are processed back to the original payment method.
Allow Processing Time Once dotCanada receives your return or approves your refund request, they aim to process refunds within:
• 3-5 business days for payments made by credit/debit card
• 5-10 business days for other payment methods
Be patient, as refunds can take 1-2 billing cycles to appear, depending on your bank.
By following these steps closely, you can ensure your refund request is processed smoothly by the dotCanada team.

Updated on: 08/05/2024

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