Articles on: DNS

How to troubleshoot common DNS issues like propagation delays or incorrect records.

Troubleshooting DNS Issues with cPanel
At, we understand that DNS (Domain Name System) issues can be frustrating and can cause downtime for your website or email services. Here are some steps you can take to troubleshoot common DNS problems when using cPanel:
Check for Propagation Delays
o DNS changes can take time to propagate across the internet (up to 48 hours, but usually much faster).
o Use a tool like to check if your DNS changes have propagated to different parts of the internet.
o If the changes haven't propagated yet, you may need to wait a bit longer before the issue is resolved.
Verify DNS Records
o Log in to your cPanel account and navigate to the "Advanced DNS Zone Editor" under the "Domains" section.
o Check that all your DNS records (A, CNAME, MX, etc.) are correct and pointing to the right IP addresses or hostnames.
o Pay special attention to records related to the issue you're experiencing (e.g., check the A record for website issues, MX records for email issues).
Clear DNS Cache • Your computer or router may be caching old DNS information, causing issues even after the records have been updated. • Clear the DNS cache on your computer and router by following the appropriate steps for your operating system or device.
Check for Conflicts • Ensure that there are no conflicting DNS settings or records from other services or providers. • For example, if you're using a third-party email service, their DNS records may conflict with the ones in your cPanel account.
Contact Support • If you've tried the above steps and are still experiencing DNS issues, don't hesitate to reach out to our support team at • Our knowledgeable staff will be happy to assist you in resolving the issue and getting your website or email services back up and running smoothly.
By following these steps, you should be able to troubleshoot and resolve most common DNS issues encountered when using cPanel. Remember, is here to help, so don't hesitate to contact us if you need further assistance.

Updated on: 08/05/2024

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