Articles on: FTP

How to troubleshoot common FTP connection issues and error messages.

Troubleshooting FTP Connection Issues in cPanel
At, we understand that FTP (File Transfer Protocol) is a crucial tool for managing your website files. However, sometimes you may encounter connection issues or error messages that can be frustrating. In this article, we'll guide you through some common FTP problems and their solutions.
"Connection refused" or "Connection timed out" error
o Ensure that the FTP service is running on the server. You can check this in cPanel > Service Configuration > Service Manager.
o Verify that you're using the correct FTP hostname or IP address, username, and password.
o Check if the firewall on your computer or network is blocking the FTP connection.
"530 Login authentication failed" error
o Double-check your FTP username and password. Ensure that you're using the correct credentials.
o If you've recently changed your password, try reconnecting with the new password.
"425 Unable to build data connection" error
o This error often occurs due to firewall or router settings blocking the data connection.
o Try disabling any firewall or antivirus software temporarily and reconnect to FTP.
o If the issue persists, contact your network administrator or Internet Service Provider (ISP) for assistance.
"550 Permission denied" error
o This error indicates that you don't have the necessary permissions to access or modify the requested file or directory.
o Ensure that you have the correct file/directory permissions set in cPanel's File Manager.
o If the issue persists, contact's support team for further assistance.
Slow or intermittent FTP connection
o Check your internet connection speed and stability.
o Try switching to a different FTP client or use the File Manager in cPanel.
o If the issue persists, contact's support team for further troubleshooting.
If you're still experiencing FTP connection issues after trying these solutions, don't hesitate to reach out to's knowledgeable support team. We're here to assist you and ensure a smooth experience with our hosting services.

Updated on: 08/05/2024

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